Shipping policy

This Shipping Policy outlines how and when we handle shipping for orders placed through our online store. Please read it carefully to understand your delivery options and expectations.

Processing & Dispatch

We aim to dispatch all orders received before 12 noon (Mon–Fri) on the same day. Orders placed after this time—or on weekends and bank holidays—will be dispatched the following working day.

Working days refer to Monday through Friday and exclude public holidays.

UK Delivery Options

Standard UK delivery is £2.99. Next Day UK delivery is £5.99.

We offer free standard delivery across the UK for orders over £150.

Estimated delivery: 1–3 working days upon dispatch.

Next Working Day Delivery

For orders placed before 12 noon (Mon–Fri), we offer next working day delivery.

Shipping Restrictions & Exceptions

Delivery times and cutoff schedules exclude weekends and public holidays.

Larger items may require earlier cutoff times and may not qualify for next-day delivery to remote or highland areas.

For full postcode details or exceptions, customers may contact support.

Tracking

Once dispatched, you'll receive an email with a tracking number/link, unless the service doesn’t support tracking.

This helps you monitor your order’s journey until delivery.

Lost, Damaged or Delayed Orders

If your order hasn't arrived within the expected delivery window:

Check your tracking details.

Contact us at hello@janeagels.com

We will liaise with the carrier and, if necessary, offer a replacement or refund, following our Terms and Conditions.